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What Governs Your Account and Our Conduct

Everything on mtk4d — from how your account is opened to how your data is stored and how disputes are handled — sits within a clear legal framework. Access to our platform depends on local law and is available only where local law permits.

Account TermsData & PrivacyJurisdiction NoticeEligibility by Local LawContact for Policy Queries
mtk4d What Governs Your Account and Our Conduct
HOW WE HANDLE THIS

Data, Security and Your Account Rights

We handle your personal and financial data with specific, documented controls — not vague assurances. Here is what that looks like in practice across the four areas that matter most to your account.

Data Handling

Your account data — name, contact details, payment method history including Touch 'n Go eWallet and Boost records — is stored on encrypted servers. We access it only for account management and legal compliance purposes.

Cookies and Tracking

We use session cookies to keep you logged in across your mobile browser and to remember your preferences. Analytical cookies help us fix bugs. You can manage cookie settings from your account preferences page.

Account Security

Every login triggers an OTP verification sent to your registered mobile number. If you attempt login from an unrecognised device, a secondary verification step is required before the account opens.

Retention and Deletion

We retain your account records for the period required by applicable law. If you request account closure, we confirm which data must be kept for compliance and which is deleted within the statutory period.

POLICY CONTACT PATHS

Reach Us for Legal and Policy Matters

Legal queries need a clear path — not a generic inbox. We offer three direct channels for policy-related questions, account-access concerns, and data requests. Each channel is staffed by people who can action your query, not just log it. For urgent account-suspension or eligibility concerns, live chat is the fastest route.

Live Chat Start a live chat session directly from your account dashboard. For policy and eligibility queries, state your account ID upfront so our team can pull the right records without delay.
Email Support Send detailed legal or data-request emails to our support address. Include your registered email, the nature of your query, and any relevant transaction references so we can respond accurately.
Account Messaging Use the in-account message thread for ongoing policy correspondence. Every message is timestamped and retained as part of your account record, which matters if a dispute arises later.

Frequently Asked Policy Questions

These are the questions we actually receive about our legal terms, your rights, and how to act on them. Straightforward answers — no circular language.

Access depends on local law and is available only where local law permits. It is your responsibility to confirm that using the platform is lawful in your jurisdiction before opening an account.

We hold your registration details, login history, payment method records — including Touch 'n Go eWallet, Boost and GrabPay activity — and any support correspondence tied to your account ID.

Send a data request through live chat or email, including your registered email address and account ID. We process data requests within the timeframe required under applicable law.

Yes. Request account closure and data deletion through our support team. We will confirm which records must be retained for legal compliance and delete everything else within the required period.

We notify you of material changes to our terms via your registered account. Check your account message thread after any notification — the updated terms take effect on the date stated in that message.

Submit a formal complaint through our account messaging system or email. Provide your account ID and a clear description of the issue. We do not accept disputes raised through social media channels.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.