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What This Privacy Policy Covers

This is what mtk4d records when you open an account, sign in from your phone and move money through Touch 'n Go eWallet, Boost or GrabPay.

Account recordsCookie controlSign-in codesDeletion requestsPayment references
mtk4d What This Privacy Policy Covers
SECURITY AND RETENTION

Cookies, Logins And What We Keep

Sign-in on mtk4d runs on a one-time code sent to your registered number, so a stolen password alone will not open your wallet. Sessions expire, and you can sign every device out from the security tab. Cookies keep you logged in and remember your language choice; the analytics ones you can switch off without losing access to the lobby. Payment records stay as long as the rail's own rules require. Ask support to correct, export or erase the rest.

One-Time Codes Every sign-in sends a short code to your registered Malaysian number. Enter it and the session opens; leave it alone and it expires on its own.
Cookie Control Essential cookies hold your login and your language setting. Analytics cookies can be turned off in the banner without blocking deposits through Touch 'n Go eWallet, Boost or GrabPay.
Payment Records We keep the reference, amount and date for every DuitNow transfer or FPX payment. That trail is what lets us trace a deposit that left your bank but never landed.
Record Requests Write to support with the mobile number on your account to get a copy of your profile, fix a wrong detail, or ask us to close it down for good.
REACHING OUR TEAM

How To Contact Us About Data

Privacy asks should not need a ticket number and a queue. Message our live chat from the account menu and the agent picks up the same profile you're looking at, so you don't have to explain which wallet you used or when you signed up. If your question is longer — a deletion request, a copy of your records — send it by email and we reply in writing. Both paths stay open whether you're on the mobile browser or a desktop.

Live Chat Open the chat icon from your account menu on mobile or desktop. Agents can see your profile, your last sign-in device and your payment references while you talk.
Email Requests Send a data request to our support inbox using the mobile number on your account. We confirm you own the profile before releasing or changing anything on it.
Account Settings Change your password, check saved devices and update your contact email from the security tab yourself. Anything you cannot edit there, we handle for you on request.

Privacy Questions, Answered Plainly

These are the privacy questions our live chat gets most often, answered the same way we'd answer them there. Short points, no runaround, and a real path to a fix if something on your profile is wrong.

Your mobile number, email, date of birth and the region you are in. That is what we check at sign-up. Payment references are added only when you actually fund the account wallet.

Yes. Ask support from your account menu and we send a copy of your profile, your saved devices and your payment references to the email on file, once we have verified you.

Only with the providers that make the account work — the payment rails you pick and the studios running the games. They receive what a transaction needs, not your whole profile.

Send the request by email from your registered address. We close the account, remove your profile and saved devices, and hold only the payment records the rail's rules oblige us to keep.

So we can catch a sign-in from somewhere you have never played and lock it down. The same logs tell us which screens drag on mobile, and we use them to fix load times.

Nothing gets sold or reused for calls and messages. Your profile sits dormant until you ask us to erase it, and the payment trail stays only as long as the rail requires.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.